Disney World offers gift cards and refunds for MagicBand+ delays

Walt Disney World is making lemonade from lemons, with a prime example of guest recovery following shipping delays of discounted MagicBand+ models purchased prior to arrival by Walt Disney World Resort guests. This article looks at the refunds and gift cards offered, as well as our experience with fulfilling orders.

As you may know, one of Benefits for Walt Disney World guests on site are a pre-arrival discount on MagicBandswhich includes the new MagicBand+ as well as the standard MagicBand 2. Until last year, base colors were free and only limited editions or other special graphics had upgrade fees.

There have been a variety of supply chain issues with the pre-MagicBand upgrade option over the past few months, all of which are beyond the scope of this article. Needless to say, stocks have been extremely limited and delays are frequent. This made it all the more surprising when MagicBand+ debuted, and there was After designs offered through the pre-arrival program only at Walt Disney World or on shopDisney.

The pre-arrival discount for MagicBand+ went live on the same date the devices began selling in Walt Disney World stores and on shopDisney. Anticipating more supply chain chaos or other headaches, we got up early and placed our order around 5am on July 27th.

It turned out that was not necessary. After the initial morning wave of purchases ended, all 33 MagicBand+ models remained available later in the day… and week. Even now, all 33 styles are still available. This is mentioned because it is relatively unprecedented. Normally, if I share screenshots of regular MagicBand inventory at 9 a.m., readers report seeing different options at 10 a.m. This has been the case since the start of the upgrade program and has been exacerbated by the supply chain challenges of recent months.

Anyway, a few days before our trip to Walt Disney World, we started seeing comments from readers that their MagicBand+ orders still hadn’t been fulfilled even though they were about to leave in holidays. Others have had their orders canceled without notice or explanation. Some shared their experiences contacting Disney, which suggested this was a known issue and one that would impact many people with travel in (at least) August 2022.

We checked our order, and sure enough, the same. The day we left for Walt Disney World, the message on the Your MagicBand Order page still says, “Congratulations! You have made your selections and your MagicBands will be shipped to your home. However, the status of our order is still “Processing”. Unless the device teleported to us, there was no way to get it before we left for our stay.

We were informed that our order might have been re-routed from our home to our hotel, so we didn’t bother to do anything further. There’s also the fact that it’s a minimal amount of money and Walt Disney World phone wait times can be ridiculous.

Everyone has their own thing, but there’s no scenario in which I’m going to spend 1-2 hours on the phone for a possible solution to a problem about $35. My personal philosophy learned over many years in my dealings with Disney is to try to let the problem sort itself out. This approach has been successful time and time again.

The status of our MagicBand+ order changed to “Shipped” later the day we checked out and was updated with USPS tracking information. At the time, it only said: “Picked Up by Shipping Partner, USPS Awaiting Item – DAVENPORT, FL 33897 – Shipping Partner: OSM WORLDWIDE.” There was no destination sign so it was unclear if the order would be waiting for us at the resort or waiting for us at home when we returned.

Upon check-in we inquired and discovered that the MagicBand+ order was not at the resort (although the cast member checked as other orders had been directed to reception). They asked that we come back the next morning to see if he had arrived by then, and if not, they would find a solution. This was perfectly fine for us, as it was late and we didn’t need to use the band that night.

The next morning it was clear from USPS tracking that the MagicBand+ order was not heading to the resort, so we went back to the front desk. The cast members issued a credit to our folio for the MSRP cost of the MagicBand+ device, which was a perfectly fine solution from our perspective. The order would still be waiting for us at home, and we could buy another at the Emporium, where inventory was plentiful.

From our perspective, this was a guest retrieval victory. The cast members were friendly and helpful, the process was smooth and easy, and we felt more than fully compensated for the inconvenience. It gets even “better” as Walt Disney World has sent the following email to those experiencing this issue:

We are contacting you regarding the recent MagicBand+ order you placed through My Disney Experience. Due to overwhelming popularity, we are unable to process your order in time for your arrival at Walt Disney World Resort. Therefore, your order will be free.

If you have been charged, a refund will automatically be issued to your original payment method within 7 business days. Your MagicBands will always be shipped to the address provided at no cost to you so you can use them for future visits.

Also, if you would like to purchase additional MagicBands to use at Walt Disney World Resort for this visit, to receive the discount offered to you online, we will send you a $50 Disney Digital Gift Card that you can be used towards the purchase of a MagicBand+ at an outlet at Walt Disney World Resort, or you can apply it towards the purchase of other Disney products or experiences (see DisneyGiftCard.com for details and participating locations). A separate email will be sent with your digital Disney Gift Card.

Please accept our most sincere apologies. Thank you for your understanding and we look forward to seeing you again very soon!

So not only will affected customers receive a gift card for more than the full price of a MagicBand+ device, but also a refund on the original purchase, and the original order will be free. In other words, it’s like receiving a windfall from the MagicBand+ more $50 from Walt Disney World.

It’s really great to see and proves that Walt Disney World can always do an exemplary job of going above and beyond to resolve a problem and recover from a bad experience. Over the years, we’ve heard countless stories like this, and we’ve even experienced a few ourselves. While it doesn’t undo all the damage of the past few years, it does show that there are still people at Disney who care and know how to fix guests. We like to see it.

In short, that is the purpose of this post. Anyone affected was probably already aware of the solution through the email (although maybe not – all of our MagicBand-related emails were flagged as SPAM, no matter how many times we designate).

Still, it’s good to know when Walt Disney World is doing something right — the old-school approach to delivering exemplary customer service. We focus a lot on the perceived negatives, so it’s appropriate to point out the positives as well. It’s true that the company as a whole puts profits first to a greater extent than in the past, but it’s also true that there are still people who work at Walt Disney World who believe in the Disney difference. and try to do good for fans and newbies.

If there are other takeaways at this station, it is at not call as soon as you identify a potential problem with Walt Disney World. I’m 100% serious about this and in my approach to letting things happen on their own, if possible. I only pick up the phone as a last resort.

Quite often, issues like this aren’t identified internally as a trend impacting booking batches until fans on the internet spot a trend and panic. Those who call early will wait on hold and usually receive an inconclusive response. On the other hand, those who are waiting will often have a “come to them” response without being proactive about it.

Of course, use good judgment when following or not following this advice. If the issue you are having appears to be an isolated issue related solely to your reservation and the stakes are high, you should call as soon as possible. If it’s relatively inconsequential, maybe wait and see. My personal “test” is the probability that someone on the phone has a satisfactory solution Where if i can ignore the problem until i get to walt disney world and have it fixed in person. If the latter applies, I wait. This was definitely the right approach with the delayed shipment of MagicBand+!

The newest wearable also has new features, including color-changing lights, haptic vibrations, and gesture recognition. It also pairs to your smartphone using the My Disney Experience app. There are also MagicBand+ minigames revolving around the Walt Disney World 50th Anniversary Statues and Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios. Suffice it to say, you can do a lot with MagicBand+ at WDW. To learn all about interactive bands, see our FAQ for MagicBand+ at Walt Disney World!

Planning a trip to Walt Disney World? Learn more about the hotels on our Walt Disney World Hotel Reviews page. To find out where to eat, read our Walt Disney World restaurant reviews. To save money on tickets or figure out which type to buy, read our tips for saving money on Walt Disney World tickets. Our What to Pack for Disney Trips article takes a unique look at smart items to pack. To know what to do and when to do it, our Walt Disney World Ride guides will help you. For comprehensive advice, the best place to start is our Walt Disney World Travel Planning Guide for everything you need to know!

YOUR THOUGHTS

Have you had any MagicBand+ order issues or delivery delays? Did you receive the above email with refund and gift card information? Do you think this is a satisfactory or better solution to the problem? Any other thoughts or points to discuss? Want to use the MagicBand+ at Walt Disney World? Are you now waiting to buy current-gen MagicBands, or do you not really care about interactivity? Do you agree or disagree with our assessment? Questions we can help you answer? Hearing your feedback – even when you disagree with us – is both interesting for us and helpful for other readers, so share your thoughts below in the comments!

Michael N. Clark