Frustration because thousands of shoppers cannot activate One4All gift cards
CONSUMERS have expressed immense frustration at not being able to activate One4All gift cards.
This left thousands of people unable to use e-money cards during the Christmas rush, the busiest shopping time of the year.
And those who are having trouble with the cards cannot access the hotlines due to a massive increase in queries.
The market-leading One4all Gift Card is an extremely popular Christmas present, with many companies using the cards to give their staff a tax-free bonus this time of year.
Hundreds of companies have switched to the cards this year to reward staff for their efforts during the pandemic.
The company enjoys a tax break that allows employers to grant tax-free bonuses of up to € 500 per year to each worker if the money is transferred via a gift card rather than cash.
Anti-money laundering rules mean that if cards are worth more than $ 150, they must be verified online before they can be used.
Dozens of people have taken to social media to criticize the card activation issues.
Angry customers have complained about “serious customer service issues” when trying to activate chip and pin cards.
One person on Twitter said she was trying to activate the card to do her Christmas shopping, but the One4All website continues to crash when she tries to do so.
“And I continue to be cut off when I call customer service,” she said.
Others said the card provider’s phone lines were not receiving an answer.
Some people said they waited days for the gift cards to be delivered to them.
One person claimed the company did not respond to multiple emails and said the card provider’s customer service was “horrible.”
The company that issues the cards said they experienced an increase in sales volume of One4all gift cards this year.
“Employers and businesses alike have recognized the phenomenal efforts made by employees during the year and are rewarding their employees with gift cards, with many of these businesses purchasing One4all gift cards for the first time to express their gratitude. “
He said EU anti-money laundering legislation means photo ID is required for e-money gift cards valued between € 150 and € 500.
“This extraordinary increase in the volume and value of gift cards purchased by employers to reward their employees means that gift card processing is naturally taking a bit longer. ”
One4all said, “We appreciate the patience of our customers as we respond to every request. “
The company behind the gift card program was valued at $ 100 million when An Post sold its majority stake in 2018. It is now owned by Blackhawk Network, a state-based global fintech company. from California.